SERYO(hereinafter referred to as “the Ryokan”) recognizes the importance of protecting personal information and is committed to handling it appropriately in accordance with applicable laws and regulations. We hereby establish the following Privacy Policy.
The Ryokan will collect personal information in a fair and lawful manner when it is necessary, such as for room reservations, inquiries, requests for information, or surveys.
The personal information collected will be used for the following purposes:
- To provide accommodation services and related facilities
- To contact and provide information from the Ryokan
- To respond to customer inquiries
- To improve our services through surveys and analysis
- To comply with legal obligations or respond in case of emergencies
The Ryokan will not provide personal information to third parties without prior consent of the customer, except in the following cases:
- When required by law
- When it is necessary to protect life, body, or property and it is difficult to obtain consent
- When outsourcing services (e.g., reservation management systems) to achieve the above purposes
The Ryokan will take necessary and appropriate security measures to prevent leakage, loss, or damage of personal information and to ensure its safe management.
If a customer requests disclosure, correction, suspension of use, or deletion of their personal information held by the Ryokan, we will respond promptly in accordance with applicable laws and regulations.
The Ryokan will comply with laws, guidelines, and other standards related to the handling of personal information.
The Ryokan will review its management system regarding personal information on a regular basis and strive for continuous improvement.
For inquiries regarding this Privacy Policy, please contact us at:
Seryo Ryokan of Ohara
Address: Ohara, Sakyō-ku, Kyoto City, beside Sanzen-in Temple
Tel: +81-75-744-2301 (8:00 – 21:00 JST)
E-mail: webmaster@seryo.co.jp